The "magnetic middle"
February 15, 2009 Filed in: Ideas
UCLA Anderson School’s Noah J. Goldstein writes in
the Harvard Business Review about Harnessing Social Pressure:
just giving people access to data alters their
behavior (e.g., letting hotel guests know others
who had stayed in the same room before them had
reused towels resulted in more guests reusing
towels). But I love the idea of the “magnetic
middle”, in which such data can not only
influence people to do better, but to
“backslide” to where others are if they were
already ahead of the curve...